[lfjokes] Tongue and Cheek..

[simondo]

 How to handle a difficult customer ...
 
 If you ever have a difficult situation to manage, you might
 consider obviously well trained Customer Service Officer.
 
 Indeed, an award should go to the Airlines gate attendant in
 Dublin some months ago for being smart and funny, while making her point, 
 when confronted with a passenger who probably deserved to fly as cargo.
 
 A crowded Irish Air Lingus flight was cancelled after their only
 Boeing 767 had been withdrawn from service. A single attendant was
 re-booking a long line of inconvenienced travellers, suddenly an angry
 passenger pushed his way to the desk.
 
 He slapped his ticket down on the counter and said, "I HAVE to 
 be on this flight and it HAS to be FIRST CLASS.
 The attendant replied, "I'm sorry sir. I'll be happy to try to
 help you, but I've got to help these people first, and I'm sure we'll be
 able to work something out."
 
 The passenger was unimpressed. He asked loudly, so that the
 passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
 Without hesitating, the attendant smiled and grabbed her public
 address microphone: "May I have your attention please, may I have your
 attention please," she began - her Irish voice heard clearly
 throughout the terminal.
 
 "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS.
 If anyone can help him find his identity, please come to Gate 14."
 With the folks behind him in line laughing hysterically, the man
 glared at the Air Lingus attendant, gritted his teeth and said, "F*ck
 You!"
 
 Without flinching, she smiled and said, "I'm sorry, sir, but
 you'll have to get in line for that too."